Complaints & support
A clear route to being heard.
The approved complaints process must be confirmed by the responsible firm before this website is published.
We have not been supplied with a verified complaints contact or the principal firm’s approved procedure. This preview must not be relied on for complaint deadlines or escalation rights.
Information still required
The responsible reviewer needs to provide the correct firm and complaints contact, how complaints are handled, applicable time limits and any relevant independent escalation route.
Redress arrangements
Eligibility for the Financial Ombudsman Service or Financial Services Compensation Scheme must not be assumed for every product or customer. Applicable information must be supplied and reviewed for the actual business activities.
The introducer contact section contains the general email address shown on the existing Beerstone website. It has not been confirmed as a formal complaints destination.